Refund policy
1. Eligibility for Returns
Returns are accepted within 30 days of the delivery date.
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Customized or personalized items are not eligible for return.
Items marked as "Final Sale" cannot be returned.
3. Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item arrived damaged or defective.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at brandon@dabdock.com or use the contact form on the website.
5. Return Shipping Instructions
To initiate a return, please contact us at brandon@dabdock.com or use the contact form on the website for return authorization and instructions. Returns sent without prior approval may not be accepted.
6. Contact Us
If you have any questions about this policy, please reach out:
- E-mail: brandon@dabdock.com
- Phone Number: 443-206-4957
- Address: 994 Middleton Rd #402, Aberdeen, MD 21001
- Business Hours: Monday-Friday 9AM-5PM, Saturday 9AM-12PM